My 2 Bitz Communications
Sheila Satel - Communications Specialist
PLAIN LANGUAGE ASSESSMENT

 

Original Version


Dear Vehicle Owner:

A defect which involves the possible failure of a frame support plate may exist on your vehicle. This plate (front suspension pivot bar support plate) connects a portion of the front suspension to the vehicle frame, and its failure could affect vehicle directional control, particularly during heavy brake application. In addition, your vehicle may require adjustment service to hood secondary catch system. The secondary catch may be misaligned so that the hood may not be adequately restrained to prevent hood fly-up in the event the primary latch is inadvertently left unengaged. Sudden hood fly-up beyond the secondary catch while driving could impair driver visibility. In certain circumstances, occurrence of either of the above conditions could result in vehicle crash without prior warning.


Sincerely
Stella Dodge III

Edited Version

Dear Customer:

We have identified two possible problems with your model of vehicle.
1) There is a front suspension plate which could give way causing steering problems
2) If the hood is not closed properly, the secondary latch may not hold due to an alignment problem. This could allow the hood to fly up and obscure the driver’s vision.

In order to prevent any possible accidents arising from these issues, please take your vehicle into the nearest dealer for a no-charge inspection and repair.

Sincerely,


Stella Dodge III